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PRICES
All prices on our website are shown with a VAT of 21%. Shipping costs must be added to the prices unless otherwise stated.
DISCLAIMER OF LIABILITY
We do not accept the assumption of any responsibility in the case of products that are not in stock or errors or omissions present on the website due to printing, typographical or applied errors after updates. In the unlikely event that you order a product that has been discontinued and no more can be ordered, we reserve the right to cancel your order. If this is the case, you will be immediately contacted by our customer service team. The images used in the store are illustrative. In some cases, the images present in the web store may not reflect the true appearance, color or design of the product.
ORDER AND PAYMENT
www.lonasymallas.com remains open 24 hours a day, so you can always buy from it. Exceptions may occur if we need to temporarily close the page for updates or maintenance.
To buy at www.lonasymallas.com you will have to be of legal age and have a valid credit card that we accept. If you are not yet 18 years old, you can continue to buy products as long as you obtain the consent of your legal guardian or have the legal right to make a purchase.
To buy, simply select the products you want to purchase and place them in the "shopping cart". You can edit and modify the contents of the basket as you wish until you place your order, as well as review the content and price of the products it contains.
Shipping costs will be calculated and added to the cart just before you validate and buy.
When you are ready to place your order, click on “Checkout”. You will be asked to enter your name, address, email, phone number, etc .; and that you choose the payment method and shipping method you prefer.
You can modify the content of the shopping cart before confirming your purchase by clicking "accept and buy". Once you have accepted the final order, your order will be shipped and processed, and a confirmation will be sent to you. When the order is processed, you will receive an invoice with a 9-digit number. Make sure to save your purchase confirmation and invoice in case you need them for later reference.
SHIPPING
The usual delivery time is approximately 5-9 business days. We have most of our products in stock. Products that are in stock are shipped the business day following receipt of payment. In the case of online payments made by credit card or those made against reimbursement. Products paid by bank transfer will be sent as soon as we register the payment. The full amount of the order must be paid.
SHIPPING COSTS
All prices in the store are always shown without shipping costs.
All shipments transferred with the transport company will be delivered to the closest point. Shipping costs are calculated based on the weight and volume of the entire order.
If you are not at home when your order arrives, you must contact the postal service or transport company to arrange a new delivery time. The buyer will bear the risks of deliveries made without receipt at will.
RETURNS AND REFUNDS
When you buy at www.lonasymallas.com you have the right to return your purchase within 14 days. If you want to return products, you must inform us by sending us a return form that you will find here. You must send the return form within 14 days of receiving your products.
If you decide to return products, it is your responsibility to contact a transport company and pay the costs that this entails.
When you return products you must always send the original package.
An original package received undamaged is an important part of the value of a product. The original package also contains important information for the return of your products.
If the product is not covered by the right of return, this warning will appear in the article itself (for example, in the case of personalized or made-to-order products).
Your right to return within 14 days is valid from the day you receive your products. If this period expires during a holiday, a Saturday, a Sunday, on Christmas Eve or in New Years, it will be extended until the next business day. In the event that you have ordered several products in the same order and that these are sent to you on different dates, the period of 14 days will be valid from the day you received the last product.
After receiving the products, you should only handle them in such a way that you can determine the type of product, its abilities and the way in which they work.
RETURN PROCESS
To return products you must fill out a return form and send it to us within a maximum of 14 days after receiving your products. In this form you will be asked to include your order number and a 9-digit invoice number. Once you have sent us your return form, you will receive a receipt confirmation along with a return number that will serve as a reference. Shipping labels will be automatically generated that you will have to print. Make sure your returned products are securely packaged in their original packaging. The original package must always be returned with your returned products. Print the shipping labels and place one on each box you are returning. If you don't have access to a printer, you will need to write the shipping labels yourself. Remember to write your return number and sender information on them. Make sure to put a label on each box, otherwise we will not be able to identify your shipment. We recommend that you purchase transportation insurance. You are responsible for returned products until we receive them, so be sure to save your post office receipt and / or tracking number. Lorak does not accept returned products that are poorly packaged, used, destroyed, incomplete, and unsaleable. We hope that you will send the products you want to return as soon as possible and within a maximum period of 14 days after sending us the return form. We do not accept packages sent on delivery.
REFUNDS
When we receive your products, we will check if their value has been reduced and we will refund the relevant amount.
This amount will be transferred using the same payment method that you used to purchase the products.
You may lose the amount paid partially or fully if the value of the product has been reduced due to, for example:
- You have unpacked the product
- The original package is missing or it has been destroyed
- You have used the product
- The product was damaged while in your hands
- You have manipulated the product more than necessary to determine its characteristics and functionality
- You have not followed the exceptions to the right of return relevant to that specific type of product
Important: Avoid unpacking a product if you want to return it. An unpacked product can lead to a reduction in the amount refunded by between 25-75%.
WARRANTY AND CLAIMS
When you receive your order you should always check it completely to make sure there are no damaged or missing parts. Lonasymallas will only cover the costs of the first shipment to replace any missing or damaged parts, so you should make sure that you have reviewed everything before contacting our warranty department.
Lorak complies with the EU law and directive that establishes a two-year guarantee, always under the consumer protection laws and regulations of each country in which Lorak is represented. In the event that liability may be limited under such consumer protection laws, Dancover will assess the replacement or repair of the product.
The Lorak warranty applies only to normal use of the product, except for common wear or tear, according to the use of the manual or written instructions, if they exist, that have been provided with the product (either in writing, or to through a hyperlink that directs to these instructions / manual). Lorak's warranty does not apply to damage caused by accident, abuse, misuse or modification of the product.
Depending on the specific situation and if the claim is justified, the Lorak warranty will cover the repair of the product, the exchange for a new one or the refund or reduction of its price.
Your home insurance will be responsible for providing coverage in situations where the Lorak warranty does not apply, such as damage caused by weather conditions. Therefore, we recommend that you always contact your insurance company to ensure that your products are insured under your home insurance.
CLAIMS FOR DAMAGED PRODUCTS OR MISSING PARTS MUST BE MADE WITHIN 14 DAYS.
If you have a claim or warranty claim related to a defective product, an un-shipped part, or a non-shipment, we kindly ask you to fill out our claim sheet. You can also contact our customer service first for more detailed instructions on the phone 962914285.
Please note that you will need to submit images to document the existence of damaged parts.
Depending on the situation, you may be required to return your products to our main warehouse.
If the claim is justified, Lorak will cover the shipping costs of the returned products; but if it is not, you will have to pay them, in addition to paying some delivery costs.
Remember to send the products you want to return in their original package and keep a receipt from the transport company. We recommend that you purchase transportation insurance. You are responsible for returned products until they reach us, so be sure to save your receipt from the post office and / or a tracking number.
Please note that we do not accept cash on delivery.